Automating Customer Support on WhatsApp

Customers expect instant responses. WhatsApp provides the perfect channel for real-time support, and automation makes it scalable.

The Power of Auto-Replies

Set up automated greetings and out-of-office messages so customers always receive an immediate acknowledgment, even outside business hours.

FAQ Automation

Use list messages to create an automated support menu. Let customers check their order status, read return policies, or request human assistance without requiring agent intervention.

Human Handoff

Automation shouldn't frustrate users. Always provide a clear path to speak with a human agent. Tether Flow's unified inbox allows agents to seamlessly take over from a bot when a query becomes too complex.